Tenant Experience & Events Manager

JLL; Chicago (IL); On-site; USD 60,000 - 64,000; Full time

Job summary

JLL seeks a Community Manager to create and manage programming for three corporate office buildings in downtown Chicago. You will oversee tenant engagement, plan events, and coordinate with onsite retailers to foster a vibrant, inclusive campus.

Responsibilities include managing marketing collateral, back-end of the property app, and delivering exceptional concierge services to tenants. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's Degree or equivalent work experience.
• At least two years' experience in marketing and event planning, including VIP guest service

Responsibilities

• Manage tenant engagement across three corporate office buildings in downtown Chicago's Loop.
• Special event planning for meetings and events for clients and tenants of varying scale.
• Create activations in public/private spaces with onsite retailers and coordinate with on-site vendors.
• Coordinate synergies between office tenants, retailers and dining establishments to plan programming.
• Develop welcome collateral and events for new tenants with property management teams.
• Respond to tenant requests via in-person, phone and email with timely guidance and information.
• Coordinate fitness instruction/classes at onsite gym when applicable.
• Utilize common areas for pop-ups/ activations to boost tenant engagement.
• Manage property social media where applicable.
• Create internal marketing messaging and collateral for programming and events.
• Act as building ambassador to welcome tenants during events.
• Negotiate vendor contracts for best price, product and service.
• Support local Vendor list growth with JLL Experience Management team.
• Maintain knowledge of local events, venues, and attractions to guide tenants.

Skills

Marketing

Event planning

Independent thinking

Engage tenants

Event logistics

Marketing collateral

Public speaking

Interpersonal skills

Communication

Creativity

Vendor management

Time management

Multi-tasking

Problem solving

Customer service

Education

Bachelor's degree or equivalent

Experience in marketing and event planning

Tools

Microsoft Office

iOS

Marketing software

Graphic design software

Digital technology

Job description

JLL seeks a Community Manager to create and manage programming for three corporate office buildings in downtown Chicago. You will oversee tenant engagement, plan events, and coordinate with onsite retailers to foster a vibrant, inclusive campus.

Responsibilities include managing marketing collateral, back-end of the property app, and delivering exceptional concierge services to tenants. Strong communication and organizational skills are essential.