Community Manager

JLL; Boston (MA); On-site; USD 85,000 - 93,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through "

Daily Pay"

Job summary

JLL is seeking a Community Manager in Boston, MA to shape a vibrant onsite and virtual community for clients, tenants, and visitors. The role combines hospitality with business acumen to design memorable events, manage digital amenities, and create engaging marketing content.

The position requires 3+ years in marketing, events, or hospitality, plus a Bachelor's degree or equivalent. It offers competitive compensation and comprehensive benefits with on-site work.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least three years of experience in marketing, event planning, or hospitality.
• Experience coordinating event logistics and managing budgets.
• Proficiency with Microsoft Office, iOS, and digital marketing or graphic design software.
• Strong organizational, time-management, and multitasking skills in fast-paced environments.
• Excellent communication skills and an approachable, professional demeanor.
• Self-starter mindset with the ability to work independently.
• Previous concierge, luxury hospitality, or VIP guest service experience (preferred).
• Deep knowledge of local dining, cultural events, and entertainment trends (preferred).
• Experience with social media management and digital community platforms (preferred).

Responsibilities

• Plan and host property events, networking sessions, and health and wellness programming.
• Manage property amenity spaces, including tenant lounges, conference centers, and common areas.
• Oversee the programming budget and negotiate contracts with local vendors.
• Create property newsletters, marketing collateral, and social media content using brand standards.
• Maintain the property mobile app portal, including conference reservations and local partnership info.
• Serve as a property ambassador, providing high‑touch concierge services and local recommendations.
• Assist property management and leasing teams with tours and welcoming new tenants.
• Deliver accurate reporting on events, app engagement, and billing to the finance department.

Skills

Marketing

Event planning

Hospitality

Budget management

Microsoft Office

iOS

Graphic design software

Organizational skills

Time management

Communication skills

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

iOS

Graphic design software

Job description

What this job involves:

As a Community Manager at JLL, you will shape a brighter way for our clients, tenants, and visitors by building a vibrant onsite and virtual community. In this role, we choose to take the more inspiring, innovative, and optimistic path toward success by designing memorable events and providing exemplary concierge services. You will blend a hospitable, creative personality with sharp business acumen and tech‑savviness to manage property programming, digital amenities, and marketing.

Shift – Monday to Friday 8:30-5:00.

What your day-to-day will look like:

• Plan and host property events, networking sessions, and health and wellness programming.


• Manage property amenity spaces, including tenant lounges, conference centers, and common areas.


• Oversee the programming budget and negotiate contracts with local vendors.


• Create property newsletters, marketing collateral, and social media content using brand standards.


• Maintain the property mobile app portal, including conference reservations and local partnership info.


• Serve as a property ambassador, providing high‑touch concierge services and local recommendations.


• Assist property management and leasing teams with tours and welcoming new tenants.


• Deliver accurate reporting on events, app engagement, and billing to the finance department.

Required qualifications:

• Bachelor's degree or equivalent work experience.


• At least three years of experience in marketing, event planning, or hospitality.


• Experience coordinating event logistics and managing budgets.


• Proficiency with Microsoft Office, iOS, and digital marketing or graphic design software.


• Strong organizational, time‑management, and multitasking skills in fast‑paced environments.


• Excellent communication skills and an approachable, professional demeanor.


• Self‑starter mindset with the ability to work independently.

Preferred qualifications:

• Previous concierge, luxury hospitality, or VIP guest service experience.


• Deep knowledge of local dining, cultural events, and entertainment trends.


• Experience with social media management and digital community platforms.


• A collaborative spirit aligned with our belief that the most effective teams are built when everyone is empowered to thrive.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

85,000.00 - 92,500.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Boston, MA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions


• Comprehensive Medical, Dental & Vision Care


• Paid parental leave at 100% of salary


• Paid Time Off and Company Holidays


• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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