Meeting & Events Coordinator

JLL; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

JLL in Chicago is seeking a Meeting & Events Coordinator to design and deliver exceptional workplace experiences. You will manage the full lifecycle of meetings and events, from initial consultation to flawless execution and post-event analysis, partnering with clients, vendors, and internal teams.

The role emphasizes collaboration across the globe, scheduling, AV setup, COI coordination, and post-event reviews to drive continuous improvement.

Qualifications

• Experience in event planning or related field.
• Strong customer service and hospitality mindset.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication, across all levels.
• Flexible scheduling including occasional weekends.

Responsibilities

• Serve as the primary client contact for event needs and logistics.
• Manage end-to-end event lifecycle from intake to completion.
• Execute meetings and events, coordinating with vendors and internal teams.
• Coordinate COI administration and compliance with documentation.
• Provide basic AV support to enhance attendee experience.
• Document and manage event programs using client systems.
• Lead pre-event planning calls and post-event debriefs.

Skills

Event planning

Project management

Customer service

Communication

Time management

Hospitality

Education

High school diploma or GED

Bachelor's degree

Tools

Google Workspace

Slack

Job description

What this job involves:

As a Meeting & Events Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences that bring people together and leave lasting impressions. This role is about more than logistics—it's about crafting moments that matter for our clients and their teams. You'll manage the full lifecycle of meetings and events, from initial consultation through flawless execution and post-event analysis, ensuring every detail reflects our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and you'll see this philosophy come to life as you collaborate with clients, vendors, and colleagues to deliver seamless events. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this daily as you partner with internal business partners and stakeholders across all levels of the organization.

Meeting & Events Coordinator- JLL

What this job involves:

As a Meeting & Events Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences that bring people together and leave lasting impressions. This role is about more than logistics—it's about crafting moments that matter for our clients and their teams. You'll manage the full lifecycle of meetings and events, from initial consultation through flawless execution and post-event analysis, ensuring every detail reflects our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and you'll see this philosophy come to life as you collaborate with clients, vendors, and colleagues to deliver seamless events. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this daily as you partner with internal business partners and stakeholders across all levels of the organization.

What your day-to-day will look like:

• Serve as the primary point of contact for clients, consulting on event needs including space requirements, physical setup, audiovisual support, and hospitality services while responding to requests in accordance with established Service Level Agreements
• Manage the end-to-end event lifecycle from intake through completion, including triaging incoming requests, evaluating space availability and resource alignment, coordinating with internal business partners to gather information, and proposing alternatives when needed
• Execute simple and complex meetings and events, handling all operations, functions, and logistics including venue scheduling using client software systems, coordinating shipments and guest lists, and troubleshooting setup issues to ensure seamless delivery
• Coordinate Certificate of Insurance (COI) administrative support by requesting and collecting documentation from vendors, submitting and tracking COIs through compliance platforms, and maintaining organized records while notifying stakeholders of any compliance gaps
• Provide basic audiovisual support including microphone setup, sound system activation, and plug-and-play computer connections to enhance the attendee experience
• Utilize ticketing systems including Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace to document and manage event programs, logging all activities, requests, and issues accurately in designated client systems
• Conduct pre-event planning kick-off calls, serve as day-of point of contact, facilitate post-event debriefs, document lessons learned, review survey feedback, and identify service enhancement opportunities to drive continuous improvement

Required qualifications:

• High school diploma or GED equivalent
• 1-2 years of experience in event planning, project management, hospitality, or a related field
• Exceptional customer service skills with a passion for hospitality and creating memorable client experiences
• Excellent time management and verbal/written communication skills with the ability to communicate professionally across all organizational levels, including C-suite executives
• Proven ability to multi-task in a fast-paced environment while managing multiple priorities and delivering results
• Highly collaborative with strong interpersonal skills, initiative, integrity, and good judgmentFlexible scheduling availability for early morning and evening event support, with weekend availability as event schedules require

Preferred qualifications:

• Bachelor's degree or proven experience as an event planner or organizer
• Proficiency in Google Suite applications and Slack
• Certified Meeting Professional (CMP) or similar industry certification
• Experience coordinating workplace events in a corporate or professional services environment
• Familiarity with event technology platforms and virtual/hybrid event best practices

Schedule: Monday-Friday, 8:00 AM - 5:00 PM and flexibility for early mornings, evenings, and occasional weekends when events require.

Location: Chicago, IL