Tenant Service Representative

Jones Lang LaSalle Incorporated; Seattle (WA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay - early access to earned W

Résumé du poste

Jones Lang LaSalle Incorporated (JLL) in Seattle is seeking a Tenant Service Representative to manage front desk duties and greet tenants and visitors. You will be the primary contact for inquiries, coordinate work orders, and collaborate with property teams to ensure exceptional service and tenant satisfaction.

This entry-level role offers growth opportunities in commercial property management with on-site responsibilities and a strong emphasis on customer service, organization, and

Qualifications

• 1-2 years of customer service experience in hospitality, retail, or office environments.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational abilities with attention to detail and ability to manage multiple priorities.

Responsabilités

• Serve as the primary point of contact for tenant inquiries and concerns via phone, email, and in-person interactions.
• Process and coordinate work orders for maintenance and facility services.
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery.
• Support building events, communications, and community engagement initiatives.
• Provide administrative support including data entry and maintenance of tenant databases.

Connaissances

Customer service

Communication

Organization

Attendance reliability

Work order systems

Formation

High school diploma

Associate or Bachelor's preferred

Outils

Work order management systems

Vendor coordination

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Tenant Service Representative

What this job involves:

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You’ll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

What your day-to-day will look like:

• Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction
• Support building events, communications, and community engagement initiatives that enhance the tenant experience
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required

Required qualifications:

• High school diploma or equivalent; Associate’s or Bachelor's degree preferred
• 1-2 years of customer service experience in hospitality, retail, or office environments
• 1-2 years of experience with work order management systems and vendor coordination
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 28.00 – 32.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Seattle, WA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.