Tenant Experience Specialist

Jones Lang LaSalle Incorporated; Charleston (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Job summary

Jones Lang LaSalle Incorporated is seeking a Tenant Services Representative in Charleston, SC to be the front desk greeter and primary contact for tenants and visitors. You will coordinate work orders, support building operations, and collaborate with management and vendors to ensure exceptional service.

This entry-level role offers an early career path in commercial property management with regular hours and on-site duties at an office building in Charleston.

Qualifications

• Bachelor's degree preferred.
• 1-2 years of customer service experience in hospitality, retail, or office environments.
• 1-2 years of experience with work order management systems and vendor coordination.
• Excellent verbal and written communication skills with a professional, friendly demeanor.
• Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously.
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service.

Responsibilities

• Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions.
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs.
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction.
• Support building events, communications, and community engagement initiatives that enhance the tenant experience.
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases.

Skills

Customer service

Verbal & written communication

Organization

Punctuality

Time management

Education

Bachelor's degree

Tools

Work order management systems

Vendor coordination

Job description

Jones Lang LaSalle Incorporated is seeking a Tenant Services Representative in Charleston, SC to be the front desk greeter and primary contact for tenants and visitors. You will coordinate work orders, support building operations, and collaborate with management and vendors to ensure exceptional service.

This entry-level role offers an early career path in commercial property management with regular hours and on-site duties at an office building in Charleston.