Tenant Services Representative

Jones Lang LaSalle Incorporated; South Carolina; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with matching company-conr

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through:;

Early access to earned wages through I

Early access to earned wages through 0

Job summary

Jones Lang LaSalle Incorporated in Charleston, SC is seeking a Tenant Service Representative to greet tenants and deliver exceptional front-desk service. You will be the first point of contact for tenants, clients, and visitors, coordinating requests with property management teams to maintain a safe, efficient building environment.

This entry‑level role offers growth through exposure to operations and facilities management, with regular hours 8am–5pm, on-site, and opportunities to engage with

Qualifications

• Bachelor's degree preferred.
• 1-2 years of customer service experience in hospitality, retail, or office environments.
• 1-2 years of experience with work order management systems and vendor coordination.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational abilities with attention to detail and ability to manage multiple priorities.
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service.

Responsibilities

• Serve as the primary point of contact for tenant inquiries via phone, email, and in-person interactions.
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution.
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery.
• Support building events, communications, and community engagement initiatives to enhance tenant experience.
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases.
• Fulfill tasks to comply with Property Management Agreements and local ordinances; work Monday to Friday 8:00am–5:00pm; on-site presence.

Skills

Customer service

Work order management

Vendor coordination

Verbal and written communication

Organization

Punctuality

Education

Bachelor's degree preferred

Tools

Work order software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You’ll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

What your day-to-day will look like:

• Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction
• Support building events, communications, and community engagement initiatives that enhance the tenant experience
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations Monday to Friday 8:00am to 5:00pm. On-site presence required Complete job description available on JLL's internal portal

Required qualifications:

• Bachelor's degree preferred
• 1-2 years of customer service experience in hospitality, retail, or office environments
• 1-2 years of experience with work order management systems and vendor coordination
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service

Location:

On-site –Charleston, SC

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.