Customer Success Manager II - EdTech, Remote & Growth

Renaissance; Las Vegas (NV); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Renaissance is seeking a Customer Success Manager II to drive onboarding, nurturing, and renewal for district and school accounts. You will manage a book of business across territories, ensuring exceptional value and ongoing customer delight with our education technology platform.

The role requires 2–3 years in Customer Success, knowledge of the K-12 landscape, and strong communication and strategic skills. This position is remote with travel across Georgia and US-wide responsibilities.

Qualifications

• 2–3 years experience in Customer Success required.
• Strong understanding of the K12 education competitive landscape.
• Excellent CS strategy acumen with good business development and negotiating skills.
• Strong interpersonal, written, presentation and oral communication skills.

Responsibilities

• Manage a book of business across assigned territories.
• Ensure customers are continuously delighted throughout their journey.
• Collaborate with cross-functional teams to support customers and drive revenue growth.
• Lead strategic customer conversations to align product value with goals.
• Drive advanced product adoption strategies and scalable solutions.
• Analyze feedback to CS leadership for product and customer experience improvements.
• Execute retention strategies and monitor accounts for risks and churn signs.

Skills

Customer Success

K-12 education knowledge

Communication

Negotiation

Presentation

Analytical skills

Detail-oriented

Goal-oriented

Tools

SaaS platforms

Job description

Renaissance is seeking a Customer Success Manager II to drive onboarding, nurturing, and renewal for district and school accounts. You will manage a book of business across territories, ensuring exceptional value and ongoing customer delight with our education technology platform.

The role requires 2–3 years in Customer Success, knowledge of the K-12 landscape, and strong communication and strategic skills. This position is remote with travel across Georgia and US-wide responsibilities.