Patient Experience Coordinator

Mass General Brigham; Somerville (MA); On-site; USD 24,397 - 33,448; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive benefits

Career advancement opportunities

Job summary

Mass General Brigham in Somerville, MA is seeking a Temporary Administrative Support professional to provide critical administrative support in a fast-paced ambulatory setting. You will work closely with healthcare providers, schedule patient appointments, and function as the primary liaison between patients and the medical team. A commitment to working at least 30 hours, Monday to Friday, is essential. Ideal candidates will have prior healthcare or customer service experience, along with strong digital literacy and interpersonal skills. This position offers a competitive hourly wage ranging from $17.71 to $24.28.

Qualifications

• 1+ years' experience in a healthcare or customer service setting required.
• Proficiency with Windows-based computer applications essential.
• Availability for a three-day Epic training program required.

Responsibilities

• Provide administrative support to healthcare providers.
• Function as the primary interface between patients and the medical team.
• Schedule appointments, diagnostic testing, and surgeries.

Skills

Customer service experience

Digital literacy

Typing and data entry skills

Knowledge of EPIC, MEDITECH & BICS

Strong patient service orientation

Interpersonal skills

Education

1+ years experience in healthcare or customer service

Job description

Mass General Brigham in Somerville, MA is seeking a Temporary Administrative Support professional to provide critical administrative support in a fast-paced ambulatory setting. You will work closely with healthcare providers, schedule patient appointments, and function as the primary liaison between patients and the medical team. A commitment to working at least 30 hours, Monday to Friday, is essential. Ideal candidates will have prior healthcare or customer service experience, along with strong digital literacy and interpersonal skills. This position offers a competitive hourly wage ranging from $17.71 to $24.28.