Temporary IT Help Desk Assistant — Student & Staff Support

Motlow; Gallatin (TN); On-site; USD 22,000 - 25,000; Part time

Job summary

Volunteer State Community College seeks a Temporary- Help Desk Assistant (Pool) to provide courteous and timely IT assistance to employees and students. The role involves troubleshooting wireless access on personal devices, handling walk-in and phone support, and creating work orders for unresolved issues.

Qualifications include a high school diploma or GED and strong Microsoft software skills, with excellent communication and multitasking abilities.

Qualifications

• Experience with Microsoft applications and familiarity with Microsoft software.
• Ability to learn new software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to prioritize and multi-task.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Skills

Microsoft applications

MS Office

Communication skills

Prioritization

Multi-tasking

Education

High school diploma or GED

Job description

Volunteer State Community College seeks a Temporary- Help Desk Assistant (Pool) to provide courteous and timely IT assistance to employees and students. The role involves troubleshooting wireless access on personal devices, handling walk-in and phone support, and creating work orders for unresolved issues.

Qualifications include a high school diploma or GED and strong Microsoft software skills, with excellent communication and multitasking abilities.