Temporary- Help Desk Assistant (Pool)

Motlow; Gallatin (TN); On-site; USD 22,000 - 25,000; Part time

Job summary

Volunteer State Community College seeks a Temporary- Help Desk Assistant (Pool) to provide courteous and timely IT assistance to employees and students. The role involves troubleshooting wireless access on personal devices, handling walk-in and phone support, and creating work orders for unresolved issues.

Qualifications include a high school diploma or GED and strong Microsoft software skills, with excellent communication and multitasking abilities.

Qualifications

• Experience with Microsoft applications and familiarity with Microsoft software.
• Ability to learn new software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to prioritize and multi-task.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Skills

Microsoft applications

MS Office

Communication skills

Prioritization

Multi-tasking

Education

High school diploma or GED

Job description

Title: Temporary- Help Desk Assistant (Pool)

Institution: Volunteer State Community College

Job Summary:

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Job Duties:

Help students configure and troubleshoot wireless access on personal devices. Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email. Create work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Checkout equipment to faculty, staff and students. Fill in as backup for switchboard operators. Other duties as assigned.

Minimum Qualifications:

High school diploma or GED equivalent.

Knowledge, Skills, and Abilities

Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task.

Pay Rate: $16.00 per hour

Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.

Applicants may be subject to a background check.