Tech Support Student Assistant - Solution Center

University of Montevallo; Montevallo, Northern (AL, KY); Hybrid; USD 12,000 - 17,000; Part time

Job summary

The University of Montevallo is seeking a Solution Center Student Employee to provide first-level technical support for students, faculty and staff. You will assist with common hardware/software issues, password resets, MFA, and wireless access, while documenting and routing tickets in the IT ticketing system.

As a part-time, temporary student role, you’ll learn and apply IT policies, work with IS&T staff, and help maintain a professional Solution Center environment. High school diploma required.

Qualifications

• High School Diploma or GED equivalent.
• Basic knowledge of computers, mobile devices, and common software applications.
• Ability and willingness to learn new technologies and troubleshooting procedures.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information clearly and professionally.
• Ability to follow written and verbal instructions.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality when working with university accounts, systems, and information.
• Ability to work independently as well as collaboratively with Information Services & Technology staff.

Responsibilities

• Serve as a first point of contact for students, faculty, and staff seeking technology assistance at the Solution Center.
• Provide courteous and professional technical support in person, by telephone, email, and through the University’s ticketing system.
• Assist users with common computer, software, account, and technology-related issues.
• Troubleshoot basic hardware and software problems on University-supported computers and devices.
• Assist with password resets, account access, multi-factor authentication, wireless connectivity, and other common access issues according to established procedures.
• Create, update, document, and route support tickets accurately and thoroughly.
• Escalate technical issues that cannot be resolved at the student support level to the appropriate Information Services & Technology staff member.
• Assist with the setup, deployment, collection, and basic maintenance of University technology equipment.
• Assist with basic installation and configuration of approved software and peripherals as directed by Information Services & Technology staff.
• Provide basic assistance with University-supported applications, systems, and technology resources.
• Follow established procedures for protecting confidential information, user accounts, and University data.
• Maintain an organized and professional Solution Center workspace.
• Assist with technology-related projects, inventory, equipment organization, documentation, and other departmental tasks as assigned.
• Learn and follow Information Services & Technology policies, procedures, and troubleshooting documentation.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Willingness to learn

Technical communication

Organizational skills

Confidentiality

Independent & collaborative work

Education

High School Diploma or GED

Job description

The University of Montevallo is seeking a Solution Center Student Employee to provide first-level technical support for students, faculty and staff. You will assist with common hardware/software issues, password resets, MFA, and wireless access, while documenting and routing tickets in the IT ticketing system.

As a part-time, temporary student role, you’ll learn and apply IT policies, work with IS&T staff, and help maintain a professional Solution Center environment. High school diploma required.