Customer Care Specialist — Onsite Contact Center (Temporary)

ROCS Grad Staffing; Rockville (MD); On-site; USD 33,000 - 39,000; Full time

Job summary

ROCS Grad Staffing in Rockville, MD is seeking a Call Center Representative to be the first point of contact for customers via phone, email, or chat. You will address inquiries, resolve complaints, and process orders with accuracy.

This full-time onsite temporary role is expected to last through April 2027. You will use CRM software to log interactions and maintain high customer satisfaction while meeting performance metrics.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Proven customer service experience, ideally in a call center.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints in a calm, professional manner.
• Assist with order placement, cancellations, returns, and other requests.
• Document interactions and follow-up actions in the CRM system.
• Meet or exceed performance metrics such as call handling time and CSAT.

Skills

Customer service experience

Excellent communication skills

Multitasking

Problem-solving

Patience under pressure

Flexibility with shifts

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

Call center software

Job description

ROCS Grad Staffing in Rockville, MD is seeking a Call Center Representative to be the first point of contact for customers via phone, email, or chat. You will address inquiries, resolve complaints, and process orders with accuracy.

This full-time onsite temporary role is expected to last through April 2027. You will use CRM software to log interactions and maintain high customer satisfaction while meeting performance metrics.