Temporary Hotel Task Force GM: Lead Turnaround

Four Points,by Marriott- Mount Prospect, Illinois; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Four Points by Sheraton Mount Prospect is seeking an experienced General Manager – Task Force to provide temporary leadership and operational support at the Mount Prospect property.

This is a temporary assignment focused on stabilizing hotel operations, developing the team, improving guest satisfaction, controlling labor and expenses, and ensuring compliance with Marriott brand standards. The assignment emphasizes preparation for a seamless transition to permanent leadership.

Qualifications

• Previous hotel General Manager, Assistant General Manager, or Task Force management experience required.
• Marriott experience strongly preferred; Four Points by Sheraton experience is a plus.
• Strong knowledge of hotel operations, labor management, guest service, and financial controls.
• Experience with hotel transitions, turnarounds, or operational improvement preferred.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Provide hands-on leadership and oversight of daily hotel operations.
• Ensure compliance with Four Points by Sheraton/Marriott brand standards.
• Lead and support Front Desk, Housekeeping, Maintenance, and other departments.
• Review occupancy, staffing, scheduling, payroll, labor costs, and overtime.
• Maintain strong guest service standards and address guest concerns promptly.
• Monitor room readiness, cleanliness, maintenance, and out-of-order rooms.
• Support recruiting, onboarding, training, coaching, and employee performance.
• Partner with HR on employee relations and compliance matters.
• Monitor operational expenses, purchasing, inventory, and vendor relationships.
• Complete required Marriott reports, audits, operational checklists, and action plans.
• Provide regular updates to corporate leadership regarding hotel performance and priorities.
• Help prepare the property for a successful transition to permanent leadership.

Job description

Four Points by Sheraton Mount Prospect is seeking an experienced General Manager – Task Force to provide temporary leadership and operational support at the Mount Prospect property.

This is a temporary assignment focused on stabilizing hotel operations, developing the team, improving guest satisfaction, controlling labor and expenses, and ensuring compliance with Marriott brand standards. The assignment emphasizes preparation for a seamless transition to permanent leadership.