Temporary Customer Service Rep — 24/7 Shifts, Benefits

Pepco; Oakbrook Terrace (IL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Retirement benefits

Holidays and sick time

Employee Assistance Program

Job summary

Pepco in Oakbrook Terrace, IL, is hiring a Temporary Customer Service Representative to be the main point of contact for customers. The role supports a 24/7 operation and requires passing a customer service pre-employment exam.

You will handle telephone inquiries, process orders, and assist with credit, billing, and new service requests while working rotating shifts, including third shift. Strong computer and communication skills are essential.

Qualifications

• Two years of customer service experience (preferably in a call center environment).
• High School Diploma or GED Equivalent.
• Ability to work rotating shifts (including third shift) required.
• Strong computer skills and communication skills.
• E-mail may be the only mode of communication and will be used for testing/interviews.

Responsibilities

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries, processing orders for customer service requests, credit and collection activities, and new business service inquiries.

Skills

Customer service

Call center experience

Communication skills

Typing 35 WPM

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Pepco in Oakbrook Terrace, IL, is hiring a Temporary Customer Service Representative to be the main point of contact for customers. The role supports a 24/7 operation and requires passing a customer service pre-employment exam.

You will handle telephone inquiries, process orders, and assist with credit, billing, and new service requests while working rotating shifts, including third shift. Strong computer and communication skills are essential.