Emergency Customer Service Specialist (24/7 Shifts)

Sutherland; Virginia Beach (VA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training & PTO

Overnight shift premium

Advancement opportunities

Employee discounts

EAP & Health and Wellness programs

Job summary

Sutherland operates as a digital transformation company and is hiring an Emergency Customer Service Representative based in Virginia. The role supports a public utility client with 24/7 operations, handling calls, emails, and chats to resolve service requests and outages.

You will educate customers on energy choices and programs, work varied shifts including weekends, and receive training with opportunities for advancement and performance incentives.

Qualifications

• Excellent verbal and written communication skills.
• Driven by solving problems and meeting goals.
• Experienced in customer service with strong multi-tasking skills.

Responsibilities

• Handle customer service calls, emails, chat, and correspondence.
• Address service requests, billing questions, and energy advice.
• Assist with power outage and emergency-related inquiries.
• Educate customers on energy suppliers and programs.

Skills

Verbal and written communication

Problem solving

Multitasking

Customer service

Active listening

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sutherland operates as a digital transformation company and is hiring an Emergency Customer Service Representative based in Virginia. The role supports a public utility client with 24/7 operations, handling calls, emails, and chats to resolve service requests and outages.

You will educate customers on energy choices and programs, work varied shifts including weekends, and receive training with opportunities for advancement and performance incentives.