Hybrid Customer Service Rep – 24/7 Utility Support

Sutherland; Tysons (VA); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Advancement opportunities

Incentives & rewards

Employee discounts

Wellness program

Job summary

Sutherland seeks Customer Service Representatives for Tysons, VA. This full-time role blends work-from-home (2 days) and onsite (3 days/week) at 7901 Tysons Corner Center, McLean. You’ll support a public utility client with professional communication and problem-solving in a fast-paced environment.

Benefits include medical/dental/vision, paid training and PTO, advancement opportunities, and performance-based incentives. Weekend shifts required.

Qualifications

• Excellent verbal and written communication skills.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Responsibilities

• Provide customer service support for one of our public utility clients.
• Work varied shifts including at least one weekend day.
• Handle inquiries with high-quality communication and professionalism.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sutherland seeks Customer Service Representatives for Tysons, VA. This full-time role blends work-from-home (2 days) and onsite (3 days/week) at 7901 Tysons Corner Center, McLean. You’ll support a public utility client with professional communication and problem-solving in a fast-paced environment.

Benefits include medical/dental/vision, paid training and PTO, advancement opportunities, and performance-based incentives. Weekend shifts required.