Cust Service Rep - Temporary

Pepco; Oakbrook Terrace (IL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Retirement benefits

Holidays and sick time

Employee Assistance Program

Job summary

Pepco in Oakbrook Terrace, IL, is hiring a Temporary Customer Service Representative to be the main point of contact for customers. The role supports a 24/7 operation and requires passing a customer service pre-employment exam.

You will handle telephone inquiries, process orders, and assist with credit, billing, and new service requests while working rotating shifts, including third shift. Strong computer and communication skills are essential.

Qualifications

• Two years of customer service experience (preferably in a call center environment).
• High School Diploma or GED Equivalent.
• Ability to work rotating shifts (including third shift) required.
• Strong computer skills and communication skills.
• E-mail may be the only mode of communication and will be used for testing/interviews.

Responsibilities

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries, processing orders for customer service requests, credit and collection activities, and new business service inquiries.

Skills

Customer service

Call center experience

Communication skills

Typing 35 WPM

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies – Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

As a Temporary Customer Service Representative, you are a main point of contact for our customers. This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement. To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. See further details below in primary duties, qualifications and job scope to ensure you understand all aspects of the job.

Primary Duties

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

Job Scope

• The work location may be in Oakbrook Terrace, Oakbrook, Maywood, or any other suitable location as determined by the Company and is based on a 24/7 operation.
• This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need.
• There is a probationary period which includes a strict attendance and tardiness policy.
• This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement.
• This position also requires participation in the local union and payment of union dues. Candidates only apply that can adhere to working the required schedule as described above.

Minimum Qualifications

• Two years of customer service experience (preferably in a call center environment)
• High School Diploma or GED Equivalent
• Ability to work rotating shifts (including third shift) required
• Strong computer skills and communication skills
• Bilingual in English and Spanish [if role is posted as bilingual]
• Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position
• E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls. We regret we cannot contact each applicant individually.

Preferred Qualifications

Previous customer service in a high-volume customer-oriented industry strongly preferred.

Benefits

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr.
• Medical Insurance
• Retirement benefits
• Floating and fixed holidays and sick time
• Employee Assistance Program and resources for mental and emotional support

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.