Hybrid Customer Service Pro | Growth & PTO

Four Seasons Heating, Air Conditioning, Plumbing, & Electric; Chicago (IL); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Hybrid or remote flexibility

Paid training

Paid time off

401(k) with matching

Job summary

Four Seasons Heating, Air Conditioning, Plumbing & Electric in Bedford Park, IL is seeking a Customer Service Representative. Be the first voice customers hear as you handle service, scheduling, and billing inquiries with warmth and accuracy.

You will dig into customer needs, coordinate follow-up, and stay with issues until resolved, while balancing multiple priorities in a fast-paced day. Hybrid/remote flexibility may apply, with overtime, weekends, and holidays as needed.

Qualifications

• Customer service experience with a track record of showing up, following through, and staying professional when things get tense.
• Familiarity with review and social platforms (Google, Facebook, Yelp, Nextdoor) - or the willingness to learn.
• Sharp written and verbal communication - tone and clarity matter.
• Ability to multitask, think critically, and adapt when the day changes.
• Typing proficiency of at least 30 WPM.
• A team-first mindset and willingness to cover for others.
• Availability to work overtime, weekends, and holidays.

Responsibilities

• Be the first voice customers hear; field calls and messages about service, scheduling, billing with warmth.
• Dig into what the customer needs, coordinate follow-up, and stay with it until resolved.
• Manage multiple priorities in a fast-moving day while keeping personal touch.
• Contribute to reputation management by responding to reviews and social comments.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Typing 30 WPM

Team player

Availability

Job description

Four Seasons Heating, Air Conditioning, Plumbing & Electric in Bedford Park, IL is seeking a Customer Service Representative. Be the first voice customers hear as you handle service, scheduling, and billing inquiries with warmth and accuracy.

You will dig into customer needs, coordinate follow-up, and stay with issues until resolved, while balancing multiple priorities in a fast-paced day. Hybrid/remote flexibility may apply, with overtime, weekends, and holidays as needed.