Customer Service & Sales Support Specialist

Pepco Sales Of Dallas, Inc.; Dallas (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Pepco Sales Of Dallas, Inc. is seeking a Customer Service Representative to be the primary interface between customers and manufacturers, sales, and internal teams. You will handle order entry, pricing, availability, shipping, and delivery dates with a professional approach.

You will manage phone and email queues to meet KPIs, assist the sales team with quotes and paperwork, and support warehouse operations to maintain service levels. A proactive, customer-focused attitude is essential.

Qualifikationen

• Associates degree, or equivalent technical degree, required.
• 2+ years of industry experience or some college preferred/required.
• Knowledge of core industries a plus: Plumbing, HVAC, PVF, and related fields.

Aufgaben

• Order entry, pricing, availability, and delivery dates communicated clearly.
• Manage queues to meet KPIs for phones and emails.
• Assist sales with pricing, quotes, and follow-up.
• Support warehouse teams to achieve service levels.
• Complete continuing education to stay informed on products and best practices.

Kenntnisse

CRM knowledge

ERP systems knowledge

Phone communication

Organizational skills

Data management

Keep calm under pressure

Ausbildung

Associate degree

Some college

2+ years industry experience

Bachelor's degree preferred

Tools

CRM software

ERP software

Email clients

Jobbeschreibung

Pepco Sales Of Dallas, Inc. is seeking a Customer Service Representative to be the primary interface between customers and manufacturers, sales, and internal teams. You will handle order entry, pricing, availability, shipping, and delivery dates with a professional approach.

You will manage phone and email queues to meet KPIs, assist the sales team with quotes and paperwork, and support warehouse operations to maintain service levels. A proactive, customer-focused attitude is essential.