Temporary Customer Service Rep

Jobtailor; North Mankato (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Customer Service/Order Entry professional to accurately process orders and maintain records.

You will handle routine inquiries by phone and email, manage returns, credits, and transactions, and collaborate with Sales, Distribution, and other teams to ensure smooth order fulfillment.

Qualifications

• High school diploma or GED required.
• Previous customer service, administrative, or order entry experience preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Basic computer proficiency, including Microsoft Office.

Responsibilities

• Accurately enter and process customer orders in company systems.
• Process routine returns, credits, and customer transactions following established procedures.
• Maintain accurate customer records and documentation.
• Respond to routine customer inquiries by phone and email.
• Provide customers with order status, shipping information, product availability, and other general information.
• Route complex customer questions or concerns to the appropriate team member.
• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment.
• Assist with routine administrative and customer service tasks as assigned.
• Follow established policies, procedures, and service standards.

Skills

Customer Service Experience

Order Entry Skills

Attention To Detail

Strong Communication Skills

Team Collaboration

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

• Accurately enter and process customer orders in company systems


• Process routine returns, credits, and customer transactions following established procedures


• Maintain accurate customer records and documentation


• Respond to routine customer inquiries by phone and email


• Provide customers with order status, shipping information, product availability, and other general information


• Route complex customer questions or concerns to the appropriate team member


• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment


• Assist with routine administrative and customer service tasks as assigned


• Follow established policies, procedures, and service standards.

Requirements

• High school diploma or GED required


• Previous customer service, administrative, or order entry experience preferred


• Strong customer service and communication skills


• Excellent attention to detail and accuracy


• Basic computer proficiency, including Microsoft Office


• Ability to learn new systems and processes


• Strong organizational skills and ability to manage multiple tasks


• Ability to work independently and as part of a team.

Core Competencies

Demonstrates strong customer service skills and attention to detail while accurately processing orders and maintaining customer records. Capable of collaborating with various departments to ensure efficient order fulfillment and responding to customer inquiries effectively.

Highest-signal resume keywords

• Customer Service Experience


• Order Entry Skills


• Attention To Detail


• Microsoft Office Proficiency


• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Order Processing


• Customer Record Maintenance


• Returns Processing


• Transaction Processing


• Basic Computer Proficiency

Soft Skills

• Strong Organizational Skills


• Ability To Work Independently


• Team Collaboration


• Ability To Manage Multiple Tasks

Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Customer Inquiries


• Service Standards


• Administrative Tasks


• Order Fulfillment


• Established Procedures