Customer Support Specialist

Jobtailor; Illinois; On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Illinois is seeking a proactive Customer Service Associate to handle inquiries about price, delivery, and part specifications, enter orders, and manage returns with accuracy. You will develop working relationships across departments, support sales growth, and continuously improve processes while responding promptly via phone, email, and chat using Microsoft Office and Google Suite.

The ideal candidate has at least two years in customer service, excellent interpersonal skills, a

Qualifications

• Minimum 2 years of experience serving customers via phone and email.
• Experience in a customer service or support role, preferably within a sales-oriented environment.
• Experience with order entry and navigating websites.
• Ability to organize, prioritize, and multitask in a fast-paced, changing environment.
• Excellent communication and interpersonal skills.
• Positive attitude, strong work ethic, and passion for outstanding customer service.

Responsibilities

• Solve customer inquiries about price, delivery, and part specifications.
• Enter orders and return authorizations via phone and email.
• Develop working relationships with departments across the company.
• Assist with special projects to grow sales revenue.
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding product specifications, availability, pricing, and order status.
• Process orders, returns, and exchanges efficiently and accurately.
• Identify and resolve customer concerns and issues.
• Collaborate with sales, logistics, and technical support teams.
• Maintain up-to-date knowledge of products, services, and promotions.
• Contribute to continuous improvement initiatives by providing feedback on processes and systems.

Skills

Customer service experience

Order entry proficiency

Microsoft Office knowledge

Exceptional communication skills

Multitasking ability

Tools

Microsoft Office

Google Suite

Job description

• Solve customer inquiries about price, delivery, and part specifications


• Enter orders and return authorizations via phone and email


• Develop working relationships with departments across the company


• Assist with special projects to grow sales revenue


• Respond promptly and professionally to customer inquiries via phone, email, and chat


• Provide accurate information regarding product specifications, availability, pricing, and order status


• Process orders, returns, and exchanges efficiently and accurately


• Identify and resolve customer concerns and issues


• Collaborate with sales, logistics, and technical support teams


• Maintain up-to-date knowledge of products, services, and promotions


• Contribute to continuous improvement initiatives by providing feedback on processes and systems

Requirements

• Minimum of 2 years of experience serving customers via phone and email


• Proven experience in a customer service or support role, preferably within a sales-oriented environment


• Knowledge and competence in Microsoft Office and/or Google Suite


• Knowledge and experience with order entry and navigating websites


• Ability to organize, prioritize, and multitask in a fast-paced, changing environment


• Exceptional communication and interpersonal skills


• Positive attitude, strong work ethic, and passion for outstanding customer service

Core Competencies

Demonstrates expertise in customer service and support, with a strong focus on effective communication, order processing, and collaboration across departments. Proficient in utilizing Microsoft Office and Google Suite to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

• Customer Service Experience


• Order Entry Proficiency


• Microsoft Office Knowledge


• Exceptional Communication Skills


• Multitasking Ability

ATS Optimization Keywords

Hard Skills

• Order Processing


• Product Specification Knowledge


• Return Authorization Management


• Sales Revenue Growth Support


• Website Navigation

Soft Skills

• Interpersonal Skills


• Positive Attitude


• Strong Work Ethic


• Organizational Skills

Industry Keywords

• Customer Inquiries


• Sales-Oriented Environment


• Continuous Improvement Initiatives

Tools & Technologies

• Microsoft Office


• Google Suite