Customer Support Specialist

Jobtailor; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a customer service professional in Indianapolis to act as the main liaison for parts and service inquiries. You will handle quotations, POs and SOs while managing orders, invoices, returns and warranty claims.

Ideal candidates have 3–5 years in customer support, experience with ERP/CRM, and strong communication and organizational skills. A high school diploma or GED is required, with an associate degree preferred.

Qualifications

• 3–5 years of experience in a customer support or customer service role.
• Experience with order processing, inside sales, and customer account management.
• Proficiency with ERP and CRM systems, and ability to learn new software tools.

Responsibilities

• Serve as the primary point of contact for incoming customer requests related to parts and service.
• Respond to customer inquiries promptly and professionally via email, phone, and customer portals.
• Manage customer accounts, including assistance with parts identification and service requests.
• Create, review, and communicate quotations, purchase orders, and sales orders.
• Process orders, invoices, returns, and warranty claims.
• Regularly follow up on upcoming and past-due orders.
• Expedite orders with purchasing, manufacturing, logistics, and suppliers.
• Communicate clearly with customers regarding order status changes and delivery impacts.

Skills

Customer Account Management

Order Processing

Strong Communication Skills

Excellent Organizational Skills

Problem Resolution Skills

Customer Relationship Skills

Education

High School Diploma

GED

Associate Degree

Tools

ERP Systems

CRM Systems

Job description

• Serve as the primary point of contact for incoming customer requests related to parts and service
• Respond to customer inquiries promptly and professionally via email, phone, and customer portals
• Manage customer accounts, including assistance with parts identification and service requests
• Create, review, and communicate quotations, purchase orders, and sales orders
• Process orders, invoices, returns, and warranty claims
• Regularly follow up on upcoming and past-due orders
• Expedite orders with purchasing, manufacturing, logistics, and suppliers
• Communicate clearly with customers regarding order status changes and delivery impacts

Requirements

• 3–5 years of experience in a customer support or customer service role
• Experience with order processing, inside sales, and customer account management
• Proficiency with ERP and CRM systems, and ability to learn new software tools
• Strong customer relationship and communication skills
• High school diploma or GED required; associate degree or higher preferred
• Excellent organizational and administrative skills
• Must be able to work in a multi-disciplined environment
• Experience in dealing with customers to resolve problems is required

Core Competencies

Demonstrates expertise in customer account management, order processing, and effective communication with customers. Proficient in utilizing ERP and CRM systems to enhance customer service and streamline operations.

Highest-signal resume keywords

• Customer Account Management
• Order Processing
• ERP Systems Proficiency
• CRM Systems Proficiency
• Customer Relationship Skills

ATS Optimization Keywords

Hard Skills

• Order Processing
• Quotation Creation
• Purchase Order Management
• Sales Order Management
• Invoice Processing
• Warranty Claims Processing
• Parts Identification

Soft Skills

• Strong Communication Skills
• Excellent Organizational Skills
• Problem Resolution Skills

Certifications & Qualifications

• High School Diploma
• GED
• Associate Degree

Industry Keywords

• Customer Support
• Customer Service
• Inside Sales

Tools & Technologies

• ERP Systems
• CRM Systems