Inside Sales Specialist

Jobtailor; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Jobtailor is seeking a dedicated customer experience specialist to support our internal team by delivering premium service and accurate order processing. This role emphasizes proactive communication and teamwork in a fast-paced environment.

You will help exceed customer expectations, maintain detailed documentation, and participate in training to stay current with product lines and processes. Responsibilities include overseeing the entire order cycle, handling cancellations, reaching out to

Qualifications

• High School Diploma or equivalent
• Three (3) years or more experience in a similar role
• Microsoft Office Suite experience required
• WebEx experience preferred
• ERP system experience preferred
• Eligibility to work in the United States, verified through E-Verify

Responsibilities

• Support the internal team by providing a premium customer experience
• Exceed customer expectations through accuracy and expediency
• Provide a consistent customer experience through thorough knowledge of processes and product lines
• Increase knowledge through vendor-supplied and internal training
• Oversee the entire order process, including cancellations
• Proactively reach out to customers to understand needs or concerns
• Fill orders as quickly as possible, evaluating options to ensure customers receive items when needed
• Maintain clear documentation to ensure consistent customer attention

Skills

Customer Experience Management

Order Process Oversight

Proactive Communication

Attention to Detail

Problem Solving

Team Collaboration

Education

High School Diploma or equivalent

Tools

WebEx

ERP Systems

Microsoft Office Suite

Job description

• Support the internal team by providing a premium customer experience


• Exceed customer expectations through accuracy and expediency


• Provide a consistent customer experience through thorough knowledge of processes and product lines


• Increase knowledge through vendor-supplied and internal training


• Oversee the entire order process, including cancellations


• Proactively reach out to customers to understand needs or concerns


• Fill orders as quickly as possible, evaluating options to ensure customers receive items when needed


• Maintain clear documentation to ensure consistent customer attention

Requirements

• High School Diploma or equivalent


• Three (3) years or more experience in a similar role


• Microsoft Office Suite experience required


• WebEx experience preferred


• ERP system experience preferred


• Eligibility to work in the United States, verified through E-Verify

Core Competencies

Demonstrates expertise in providing exceptional customer service and managing the order process efficiently. Proficient in maintaining accurate documentation and utilizing various software tools to enhance customer experience.

Highest-signal resume keywords

• Customer Experience Management


• Order Process Oversight


• Microsoft Office Suite


• ERP System Experience


• Vendor-Supplied Training

ATS Optimization Keywords

Hard Skills

• Order Fulfillment


• Documentation Management


• Process Knowledge


• Customer Needs Assessment


• Cancellations Management

Soft Skills

• Proactive Communication


• Attention to Detail


• Problem Solving


• Team Collaboration

Industry Keywords

• High School Diploma


• E-Verify Eligibility

Tools & Technologies

• WebEx


• ERP Systems