Temporary Ask Us Library Technician

NC State University; Raleigh (NC); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Health Insurance for Temp Employees

LEAD courses

Free admission to selected sporting/cs

Childcare discounts

Job summary

NC State University in Raleigh, NC seeks a Temporary Ask Us Library Technician to provide information and circulation services at service points, including virtual reference. The role supervises student assistants and ensures library policies are followed, while supporting a fast-paced, high-technology research library environment.

The incumbent will assist in opening/closing procedures, assist patrons with technology, and help ensure safe operation of computing resources.

Qualifications

• Previous experience working in a library.
• Demonstrated public service experience in an academic setting.
• Ability to manage multiple priorities in a high-volume environment.
• Familiarity with library resources, research tools, and online systems.
• Ability to foster welcoming environment for students, faculty, staff, and visitors.

Responsibilities

• Serve as Ask Us Technician in Libraries Access Services.
• Supervise Student Assistants; ensure policies followed.
• Provide virtual and in-person reference assistance for faculty, students, and staff.
• Monitor and troubleshoot patron computing and printing tools.
• Maintain safety and security of people and materials in a high-volume library.
• Use independent judgment to enhance user experiences.

Skills

Public service

Multitasking

Library resources

Belonging

Policy interpretation

Education

Bachelor's degree

Job description

Posting Number:

PG196235TM

Position Number:

25MR1026

Position Type:

Temporary

Essential Job Duties:

This position serves as Ask Us Technician for the Libraries in the Access Services Department.
The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation.
The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.
The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff.
The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Is Time Limited:

No

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perksdesigned to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Job City & State:

Raleigh, NC

Department:

Access Services

Classification Title:

Temporary-Clerical

Working Title:

Temporary Ask Us Library Technician

Work Schedule:

Wed–Thu 2:00 PM – 11:00 PM | Fri/Sat 1:30 PM – 10:30 PM | Sun 2:00 PM – 11:00 PM

Minimum Experience/Education:

Previous experience working in a library.

Department Required Skills:

• Demonstrated experience providing excellent public service in an academic setting, with an understanding of college students’ information and learning needs.
• Proven ability to manage multiple priorities in a high-volume environment, exercising sound judgment and maintaining accurate records, with the ability to work both independently and as part of a team.
• Familiarity with library resources, research tools, and complex online systems, along with competence in using common technologies.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff, and visitor community.
• Strong organizational, collaborative, and problem-solving skills, with the ability to interpret policies, communicate procedures clearly, and resolve issues with sound judgment.

Preferred Years Experience, Skills, Training, Education:

Bachelor’s degree. Basic technological skills including an awareness of new and academic technologies.

Required License or Certification:

N/A

Valid NC Driver's License required?:

No

Commercial Driver's License Required?:

No

Anticipated Hiring Range:

24/hour

Job Open Date:

10/01/2026

Quick Link:

https://jobs.ncsu.edu/postings/235622

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.