Senior Administrative Associate

Tennessee Board of Regents; Nashville (TN); Presencial; USD 40.000 - 48.000; Jornada completa

Descripción de la vacante

The Southeast Campus Information Desk at Tennessee Board of Regents provides frontline administrative support to students and visitors. The Senior Administrative Associate handles greeting, inquiries, ID issuance, events support, deliveries, and supplies with a focus on customer service.

Required is a high school diploma with two years of relevant experience; associate’s degree and CAP certification are preferred. The role may involve supervising student workers and occasional evenings/weekends.

Formación

• High School Diploma or equivalent.
• Two (2) years of relevant experience.
• Associate’s degree preferred.
• Certified Administrative Professional Certification (CAP) preferred.
• One (1) year of experience in higher education preferred.

Responsabilidades

• Greets visitors and directs them or routes to appropriate person.
• Answers phones, emails, and in-person inquiries; screens calls.
• Maintains a clean, safe Information Desk workspace and handles lost and found items.
• Issues Student ID cards and supports campus events and set-ups.
• Assists with deliveries, facility requests, and orders office supplies.
• May supervise student workers.

Conocimientos

Microsoft Office

Interpersonal skills

Communication skills

Time management

Organization

Initiative

Educación

High School Diploma

Associate’s degree

CAP Certification

Herramientas

Slate

Banner

Dynamic Forms

DocuSign

Descripción del empleo

Title:

Senior Administrative Associate - Southeast Campus

Position Summary

This position will provide administrative support for the Southeast Campus Information Desk.

Essential Job Functions/Job Duties And Responsibilities

Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately.

Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk.

Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.

Required Qualifications

High School Diploma or equivalent

Two (2) years of relevant experience

Preferred Qualifications

Associate’s degree from an accredited institution.

Certified Administrative Professional Certification (CAP).

One (1) year of experience working in a higher education setting

Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems

Knowledge, Skills And Abilities

Proficient in Microsoft Office applications. Effective interpersonal and communication skills. Ability to work independently and demonstrate initiative. Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines. Ability to work some evenings and weekends as required.

Open Until Filled:

Yes

Rate of Pay:

$39,681.00 - $47,625.00 depending on experience

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.