Temp-to-Hire Service Dispatcher for Field Tech Ops

22nd Century Technologies Inc. (TSCTI); Maryland; On-site; USD 25,000 - 39,000; Full time

Job summary

22nd Century Technologies, Inc. (TSCTI) is seeking a Service Dispatcher/Coordinator for a 9-month+ temporary-to-hire role.

The position involves taking incoming customer calls, creating dispatch tickets, and supporting marketing efforts while maintaining accurate customer files and billing. The role emphasizes scheduling, prioritizing repairs, and coordinating technician work orders to meet project requirements.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Skills

Dispatching

Customer service

Scheduling

Administrative tasks

Job description

22nd Century Technologies, Inc. (TSCTI) is seeking a Service Dispatcher/Coordinator for a 9-month+ temporary-to-hire role.

The position involves taking incoming customer calls, creating dispatch tickets, and supporting marketing efforts while maintaining accurate customer files and billing. The role emphasizes scheduling, prioritizing repairs, and coordinating technician work orders to meet project requirements.