Temp Remote Customer Support with Amazon Connect

Encoura; United States; A distancia; USD 14.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Remote nationwide work

Descripción de la vacante

Encoura is seeking a Temporary Customer Service Associate to support students, faculty, and staff nationwide using Amazon Connect and Connect Assistant. You will handle a high volume of calls, document interactions, and deliver empathetic, clear communication.

The role offers paid training, a temporary 8–12 week assignment, and potential extension based on business needs. Join a mission-driven team serving higher education and K-12 institutions, with a full-time schedule of 40 hours per week and

Formación

• Clear and professional communication; empathetic listening and patience.
• Enjoy helping people, solving problems, and learning new technologies quickly.
• Adapt well in fast-paced, changing environments; stay organized and detail-oriented.

Responsabilidades

• Handle a high volume of inbound calls in a fast-paced call center.
• Resolve customer issues using AWS tools (Amazon Connect & Connect Assistant) following defined call flows.
• Document interactions accurately and manage follow-ups; escalate complex issues as needed.

Conocimientos

Communication

Problem solving

Technical skills

Educación

High school diploma or equivalent

Descripción del empleo

Encoura is seeking a Temporary Customer Service Associate to support students, faculty, and staff nationwide using Amazon Connect and Connect Assistant. You will handle a high volume of calls, document interactions, and deliver empathetic, clear communication.

The role offers paid training, a temporary 8–12 week assignment, and potential extension based on business needs. Join a mission-driven team serving higher education and K-12 institutions, with a full-time schedule of 40 hours per week and