Remote Customer Support Associate — 8–12 Week Temp

Encoura; Jackson (MS); Remoto; USD 14.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Extension potential

Descrizione del lavoro

Encoura is hiring a Remote Customer Service Associate (Temporary) to support students, faculty, and staff nationwide using Amazon Connect and Connect Assistant. You will handle high volumes of calls, document interactions, and collaborate with teammates in a dynamic call-center environment.

The role offers paid training, a 40-hour work week, and an 8–12 week assignment with potential extension. A quiet home workspace, MFA via Okta, and CLEAR identity verification are required.

Competenze

• Clear and professional communication with empathy and patience.
• Enjoy helping people, solving problems, and learning new technologies quickly.
• Adapt in fast-paced environments while staying organized and detail-oriented.
• Follow structured workflows and procedures with consistency and accuracy.
• Motivated to build skills for future opportunities in tech, support, education, or customer experience.
• Temporary assignment typically lasting 8–12 weeks, with possible extension or shortening.

Mansioni

• Handle a high volume of inbound calls in a fast-paced call center.
• Resolve customer issues using AWS tools (Amazon Connect and Connect Assistant) per call flows.
• Deliver a positive experience through empathy and clear communication.
• Document interactions and manage follow-ups.
• Collaborate with teammates and escalate complex issues as needed.
• Support customers via voice and chat using Amazon Connect.

Conoscenze

Communication

Empathy

Active listening

Problem solving

Patience

Detail orientation

Tech learning

Formazione

High school diploma or equivalent

Descrizione del lavoro

Encoura is hiring a Remote Customer Service Associate (Temporary) to support students, faculty, and staff nationwide using Amazon Connect and Connect Assistant. You will handle high volumes of calls, document interactions, and collaborate with teammates in a dynamic call-center environment.

The role offers paid training, a 40-hour work week, and an 8–12 week assignment with potential extension. A quiet home workspace, MFA via Okta, and CLEAR identity verification are required.