Remote Customer Support Specialist | Temporary

Encoura; Northern (KY); Remote; USD 17,000 - 19,000; Full time

Job summary

Encoura is seeking a Remote Customer Service Associate (Temporary) to support students, faculty, and staff nationwide. The role emphasizes clear communication, empathy, and the ability to troubleshoot using Amazon Connect and Connect Assistant. Training is provided, with a 8–12 week assignment and potential extension.

The position is remote, full-time, and pays $12.50 per hour. Candidates must reside in an approved state, have a quiet home workspace, and be available for shifts including

Qualifications

• High school diploma or equivalent required.
• Fluent English with strong verbal and written communication.
• Interest in technology and ability to learn new systems quickly.

Responsibilities

• Handle a high volume of inbound calls in a fast-paced call center.
• Resolve issues using AWS tools and defined call flows.
• Document interactions and manage follow-ups accurately.
• Provide a positive, empathetic customer experience.
• Work full-time 40 hours per week, including weekends/holidays.

Skills

Customer service

Communication

Empathy

Problem solving

Multi-tasking

English fluency

Education

High school diploma or equivalent

Tools

Amazon Connect

Connect Assistant

Job description

Encoura is seeking a Remote Customer Service Associate (Temporary) to support students, faculty, and staff nationwide. The role emphasizes clear communication, empathy, and the ability to troubleshoot using Amazon Connect and Connect Assistant. Training is provided, with a 8–12 week assignment and potential extension.

The position is remote, full-time, and pays $12.50 per hour. Candidates must reside in an approved state, have a quiet home workspace, and be available for shifts including