Temporary Customer Service Associate - Education Tech

Remote; San Francisco (CA); A distancia; USD 14.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Descripción de la vacante

Encoura is seeking a Temporary Customer Service Associate to support students, faculty, and staff nationwide. You will handle voice and chat interactions using Amazon Connect, following defined workflows, while learning cutting-edge cloud-based support tools.

The role focuses on clear communication, problem solving, and empathy in a fast-paced environment. It’s a 8–12 week assignment with paid training and potential extension based on business needs.

Formación

• Fluent in English (CERF C1 or higher).
• Excellent communication and listening skills.
• Comfortable learning new technologies quickly.
• Able to remain organized in fast-paced environments.

Responsabilidades

• Handle a high volume of inbound calls and manage multiple tasks in a fast-paced call center.
• Resolve customer issues using AWS tools: Amazon Connect and Connect Assistant, following defined call flows.
• Deliver a positive experience through empathy, patience, and clear communication.
• Document interactions accurately and manage follow-ups.
• Collaborate with teammates and escalate complex issues as needed.
• Work assigned shifts, including weekends and holidays.
• Participate in ongoing training and continuous improvement.
• Support customers via voice and chat using Amazon Connect.

Conocimientos

Clear communication

Empathy

Problem solving

Tech adaptability

Active listening

Educación

High school diploma or equivalent

Descripción del empleo

Encoura is seeking a Temporary Customer Service Associate to support students, faculty, and staff nationwide. You will handle voice and chat interactions using Amazon Connect, following defined workflows, while learning cutting-edge cloud-based support tools.

The role focuses on clear communication, problem solving, and empathy in a fast-paced environment. It’s a 8–12 week assignment with paid training and potential extension based on business needs.