System Administrator

Insight Global; Cleveland (OH); Hybrid; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A growing leader in education management is seeking an AWS Connect Administrator to manage contact center solutions and ensure system health. This full-time role based in Cleveland, OH, requires strong AWS knowledge and communication skills, with benefits including medical insurance and 401(k). Remote work is possible for 1 day a week.

Qualifications

• 2+ years of experience supporting Amazon Connect.
• Experience providing administrative support for virtual desktops and call center solutions.
• Extensive knowledge of AWS products and services.

Responsibilities

• Monitoring system health and troubleshooting issues.
• Deploy and manage AWS Connect contact center solutions.
• Configure and maintain AWS virtual desktop infrastructure.
• Implement security protocols and compliance standards.
• Automate routine tasks using AWS automation tools.

Skills

AWS Connect support

Virtual desktop administration

Excellent communication skills

AWS products knowledge

Job description

Insight Global is seeking an AWS Connect Administrator for one of our clients in the Education Management space. They are a growing leader in education, operating schools and educational programs around the world that span a student's life cycle from early learning to higher education. This role will be on-site in Parma, OH, at least 4 days a week, with the potential to work remotely 1 day per week.

Base Pay Range

$40.00/hr - $45.00/hr

Responsibilities

• Monitoring system health, troubleshooting issues, implementing security best practices, and optimizing cloud resource usage.
• Deploy and manage AWS Connect contact center solutions.
• Configure and maintain AWS virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations.
• Please monitor system performance and quickly troubleshoot issues.
• Implement security protocols and compliance standards.
• Automate routine tasks using AWS automation tools.
• Manage user access and permissions across AWS environments.
• Document system configurations and procedures.
• Continuous learning to keep up with evolving AWS technologies and industry trends.
• Strong communication skills are essential for working effectively with stakeholders and providing technical guidance.

Desired Skills and Experience

• 2+ years of experience supporting Amazon Connect
• Experience providing administrative support for virtual desktops and call center solutions
• Extensive knowledge of AWS products and services
• Excellent communication skills, verbal and written

Seniority level

Associate

Employment type

Full-time

Job Function

Information Technology

Industry

Education

Benefits

• Medical insurance
• Vision insurance
• 401(k)