Temp Medical Office Concierge & Scheduler

Dignity Health; Capitola (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to serve as the first point of contact for patients, physicians, and visitors. You will manage calls, messages, and front desk duties with empathy and professionalism.

You will collect demographics, verify eligibility, schedule appointments in the practice management system, and support clinic operations while maintaining high-quality patient care and service standards.

Qualifications

• Six months of outpatient reception experience preferred or equivalent in a high-volume customer service role.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational and customer service skills.
• Keyboarding and computer equipment proficiency required.

Responsibilities

• Greet patients and visitors and provide premier customer service.
• Act as primary phone contact for clinic calls and relay messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using the electronic practice management system and support daily clinic operations.
• Perform other clerical duties to support performance goals.

Skills

Customer service

Communication skills

Phone etiquette

Organizational skills

Empathy

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line phones

ACD phones

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to serve as the first point of contact for patients, physicians, and visitors. You will manage calls, messages, and front desk duties with empathy and professionalism.

You will collect demographics, verify eligibility, schedule appointments in the practice management system, and support clinic operations while maintaining high-quality patient care and service standards.