Teller Team Lead: Customer Service & Coaching

Smbonline; Gateway Drive (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

SMBonline is seeking a Teller Supervisor to lead and coach the teller staff in delivering customer service excellence. The role requires a neat, professional appearance and acting as a role model for others.

Responsibilities include staffing coordination, compliance with bank policies, and opportunities to reference bank products to customers. Experience in supervising tellers and knowledge of online banking are advantageous.

Qualifications

• High school diploma or equivalent required.
• Two years teller experience including cash handling/balancing.
• Supervisory experience preferred.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
• Work closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
• Assist customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing duties including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Coaching

Leadership

Multitasking

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Jack Henry

SMB Mobile Banking

Online Banking

Job description

SMBonline is seeking a Teller Supervisor to lead and coach the teller staff in delivering customer service excellence. The role requires a neat, professional appearance and acting as a role model for others.

Responsibilities include staffing coordination, compliance with bank policies, and opportunities to reference bank products to customers. Experience in supervising tellers and knowledge of online banking are advantageous.