Teller Supervisor: Lead Customer Service & Teller Team

Smbonline; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Smbonline in Joplin, MO seeks an enthusiastic teller supervisor to lead the teller staff in delivering prompt, courteous service and to model professional appearance.

You will coach, schedule, and ensure compliance with bank procedures while recognizing cross-sell opportunities and supporting online banking initiatives.

This role requires cash handling, balance, supervisory experience, and the ability to train new tellers; strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent and two years teller experience including cash handling/balancing, customer service, knowledge of products and services is required.
• Prior supervisory experience preferred.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
• Works closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
• Assists customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing the duties of this position including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Skills

Customer service

Friendly personality

Communication

Leadership

Multi-tasking

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Jack Henry

10-key

SMB Mobile/Online Banking

Job description

Smbonline in Joplin, MO seeks an enthusiastic teller supervisor to lead the teller staff in delivering prompt, courteous service and to model professional appearance.

You will coach, schedule, and ensure compliance with bank procedures while recognizing cross-sell opportunities and supporting online banking initiatives.

This role requires cash handling, balance, supervisory experience, and the ability to train new tellers; strong communication and multitasking are essential.