Teller Team Lead - Customer Service & Coaching

Southwest Missouri Bank; Joplin (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Southwest Missouri Bank in Joplin seeks a Teller Supervisor to lead the teller team in delivering exceptional customer service and to serve as a role model for professionalism. You will maintain knowledge of bank products to recognize cross-sell opportunities and assist staff in policy compliance.

You will schedule staff, coach tellers on procedures, and collaborate with the Assistant Branch Manager on hiring, training, and daily operations while ensuring accuracy in cash handling and customer

Qualifications

• High school diploma or equivalent; two years teller experience including cash handling and customer service knowledge required.
• Prior supervisory experience preferred.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
• Works closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and refer bank products and services to customers.
• Assist customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing duties including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Skills

Excellent Customer Service Skills

Friendly outgoing personality

Communication & Coaching Skills

Lead & mentor others

Multi-task & detail oriented

Microsoft Word & Excel

Jack Henry & 10-key

Online Banking Applications

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Jack Henry

10-key

Job description

Southwest Missouri Bank in Joplin seeks a Teller Supervisor to lead the teller team in delivering exceptional customer service and to serve as a role model for professionalism. You will maintain knowledge of bank products to recognize cross-sell opportunities and assist staff in policy compliance.

You will schedule staff, coach tellers on procedures, and collaborate with the Assistant Branch Manager on hiring, training, and daily operations while ensuring accuracy in cash handling and customer