Teller Representative: Member Service & Growth

Greylock Federal Credit Union; Lakewood (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Sign on bonus

Job summary

Greylock Federal Credit Union in Pittsfield, MA is seeking a Teller Representative to deliver high-quality member service through accurate teller transactions. The role requires handling deposits, withdrawals, payments, and cash handling per procedures, with daily balancing and compliance.

Full-time in-office position with weekday hours, occasional Saturdays; sign-on bonus of $1,500 for eligible new employees.

Qualifications

• Six months of cash handling experience in a financial or customer service setting preferred.
• High school diploma or equivalent required.
• Strong communication, problem-solving, and teamwork skills.
• Proficient in Microsoft Office. Familiarity with office equipment including adding machines, cash recyclers, and standard branch technology.
• Ability to process high transaction volumes efficiently and accurately.

Responsibilities

• Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.
• Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.
• Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.
• Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.
• Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.

Skills

Cash handling

Customer service

Communication

Teamwork

Attention to detail

Microsoft Office

Office equipment

Education

High school diploma or equivalent

Tools

Cash recyclers

Adding machines

Branch technology

Job description

Greylock Federal Credit Union in Pittsfield, MA is seeking a Teller Representative to deliver high-quality member service through accurate teller transactions. The role requires handling deposits, withdrawals, payments, and cash handling per procedures, with daily balancing and compliance.

Full-time in-office position with weekday hours, occasional Saturdays; sign-on bonus of $1,500 for eligible new employees.