Teller Representative

Greylock Federal Credit Union; Lakewood (MA); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sign on bonus

Resumo da oferta

Greylock Federal Credit Union in Pittsfield, MA is seeking a Teller Representative to deliver high-quality member service through accurate teller transactions. The role requires handling deposits, withdrawals, payments, and cash handling per procedures, with daily balancing and compliance.

Full-time in-office position with weekday hours, occasional Saturdays; sign-on bonus of $1,500 for eligible new employees.

Qualificações

• Six months of cash handling experience in a financial or customer service setting preferred.
• High school diploma or equivalent required.
• Strong communication, problem-solving, and teamwork skills.
• Proficient in Microsoft Office. Familiarity with office equipment including adding machines, cash recyclers, and standard branch technology.
• Ability to process high transaction volumes efficiently and accurately.

Responsabilidades

• Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.
• Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.
• Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.
• Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.
• Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.

Conhecimentos

Cash handling

Customer service

Communication

Teamwork

Attention to detail

Microsoft Office

Office equipment

Formação académica

High school diploma or equivalent

Ferramentas

Cash recyclers

Adding machines

Branch technology

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pittsfield, MA, US

Salary Range: $20.00 To $22.00 Hourly

Department: Retail Operations

Work Arrangement: Full-Time, In Office (Monday-Friday 8:15am-5:15pm, rotating Saturdays 8:15am-1pm)

Sign on bonus $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Teller Representative provides high-quality member service through efficient, accurate, and friendly teller transactions. Promotes credit union products and services, ensures compliance with operational policies, and maintains cash handling standards. Contributes to Greylock's mission and IDEA principles by fostering inclusive and member-focused financial experiences.

Essential Functions & Responsibilities

50%

Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.

20%

Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.

15%

Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.

10%

Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.

5%

Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements

• Maintains a balanced cash drawer with minimal errors.
• Consistently meets or exceeds member service expectations.
• Actively refers products and services, meeting monthly referral goals.
• Demonstrates adherence to operational and compliance standards.
• Contributes to a positive and inclusive team environment.
• Upholds Greylock's cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills

Experience: Six months of cash handling experience in a financial or customer service setting preferred.

Education: High school diploma or equivalent required.

Interpersonal Skills: Strong communication, problem-solving, and teamwork skills. Maintains a professional and positive attitude toward members and coworkers.

Technical/Other Skills: Proficient in Microsoft Office. Familiarity with office equipment, including adding machines, cash recyclers, and standard branch technology.

Ability to process high transaction volumes efficiently and accurately.

Member Service

Communication

Attention to Detail

Decision Making

Physical Requirements

Must be able to lift up to 25 pounds and stand for extended periods.

Member-facing branch setting with frequent in-person interactions. Standard office environment with frequent travel for float positions. Mileage reimbursed when traveling between locations.

Salary Range

The salary range for this role is $20.00/hour to $22.00/hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee's pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability

With history going back to the 1930s, Greylock served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow

We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, value-driven, and makes a real impact on our community.

Benefits that work

Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual's need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.