Teller Operations Supervisor: Lead & Elevate Service

MidFirst Bank; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

MidFirst Bank in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers in delivering exceptional customer service while handling transactions and promoting bank products.

You will coach staff, manage schedules, ensure procedures and audits, greet customers, build relationships, and support complex transactions. Full-time role with weekend availability; training provided, including Teller Certification testing within the first weeks.

Qualifications

• Minimum two years external banking experience in a teller role in the previous two years, or minimum three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Knowledge of banking products/services and standard procedures/regulations
• Must have current Notary or willingness to become one (Bank covering costs)
• Excellent customer service skills, including oral and written communication
• Ability to work well in a team and with customers
• Attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers and peers
• Strong work ethic and integrity
• Proficiency with Microsoft Office applications

Responsibilities

• Coach Tellers to identify opportunities with customers they service
• Manage Teller work schedules, monitor overtime, assign tasks
• Train new Tellers on procedures and internal controls
• Perform monthly surprise cash audits and month-end procedures
• Greet customers and maintain a welcoming, customer-focused environment
• Build and maintain customer relationships to identify suitable financial products
• Process routine transactions and assist with more complex transactions
• Respond to customer inquiries to create positive solutions/outcomes

Skills

Leadership

Customer service

Teller servicing

Auditing

Notary

Teamwork

Communication

Detail orientation

Microsoft Office

Job description

MidFirst Bank in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers in delivering exceptional customer service while handling transactions and promoting bank products.

You will coach staff, manage schedules, ensure procedures and audits, greet customers, build relationships, and support complex transactions. Full-time role with weekend availability; training provided, including Teller Certification testing within the first weeks.