Teller Operations Lead: Elevate Customer Service

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Shift differential pay

Training programs

Full-time hours with a set schedule

Job summary

A leading banking institution in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers, ensuring exceptional customer service while managing banking transactions and training staff. The ideal candidate has extensive banking experience, strong leadership skills, and a commitment to customer satisfaction. This full-time position includes responsibilities such as coaching Tellers and conducting audits while fostering a customer-focused environment.

Qualifications

• Minimum of two years external banking experience in a teller role.
• Demonstrated leadership experience in a banking environment.
• Strong knowledge of banking products and regulations.

Responsibilities

• Coach Tellers to identify customer opportunities.
• Manage Teller schedules and monitor overtime.
• Perform monthly surprise cash audits.
• Greet customers in a welcoming environment.

Skills

Customer service skills

Leadership experience

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Job description

A leading banking institution in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers, ensuring exceptional customer service while managing banking transactions and training staff. The ideal candidate has extensive banking experience, strong leadership skills, and a commitment to customer satisfaction. This full-time position includes responsibilities such as coaching Tellers and conducting audits while fostering a customer-focused environment.