Teller Operations Manager

Southern Berkshire Chamber; Pittsfield (MA); Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sign-on bonus

Resumo da oferta

Greylock Federal Credit Union seeks a Teller Manager to lead daily teller line operations, ensure regulatory compliance, and develop staff through coaching and mentoring. The role emphasizes accuracy, security, and customer service excellence in a full-time, in-office setting.

The position requires 5+ years in teller roles with at least 3 years in supervision, plus an associate degree or equivalent training. Strong leadership and core banking system knowledge are essential.

Qualificações

• Five or more years of teller experience and at least three years in a supervisory teller role.
• Experience managing a team in a high-transaction environment preferred.

Responsabilidades

• Supervises and supports teller line operations, including scheduling, daily setup, and ensuring policy compliance in a moderate to high-volume environment.
• Mentors, coaches, and trains teller staff, including onboarding, performance reviews, feedback, and development.
• Performs teller transactions and overrides, balances cash drawers, supports vault operations, and ensures cash limits are adhered to.
• Oversees ATM balancing, branch cash inventory, and recycler procedures; schedules vendor maintenance and resolves system errors.
• Coordinates and facilitates training on procedural updates, core system changes, security protocols, and regulatory compliance.
• Acts as Branch Manager in absence of supervisor and participates in retail projects.

Conhecimentos

Coaching

Mentoring

Teaching

Communication

Attention to Detail

Leadership

Microsoft Office

Core systems

Compliance

Formação académica

Associate degree

Ferramentas

Microsoft Office

Core banking systems

Descrição da oferta de emprego

Greylock Federal Credit Union seeks a Teller Manager to lead daily teller line operations, ensure regulatory compliance, and develop staff through coaching and mentoring. The role emphasizes accuracy, security, and customer service excellence in a full-time, in-office setting.

The position requires 5+ years in teller roles with at least 3 years in supervision, plus an associate degree or equivalent training. Strong leadership and core banking system knowledge are essential.