Teller Supervisor

Coastal Community Federal Credit Union; Texas; On-site; USD 28,000 - 36,000; Full time

Job summary

Coastal Community Federal Credit Union is seeking a Teller Supervisor to oversee daily teller operations, coach staff, and ensure accurate transactions while maintaining exceptional member service. The role emphasizes leadership, scheduling, and adherence to BSA/OFAC regulations within a branch environment.

The ideal candidate has 2–5 years of teller or cash-handling experience and prior supervisory responsibilities, with a strong commitment to member-first service and cross-selling of credit

Qualifications

• 2-5 years teller or cash-handling experience
• Previous supervisory or leadership experience
• Familiarity with credit union philosophy and member-first service approach
• Knowledge of BSA and OFAC requirements
• Understanding of fraud prevention, CTR/SAR reporting, and audit processes
• Experience with dual control procedures and branch security standards

Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth workflow and adequate staffing
• Provide leadership, coaching, and performance feedback to teller staff
• Process member transactions accurately, including deposits, withdrawals, loan payments, and transfers
• Approve transactions within assigned authority limits and resolve escalated member issues
• Monitor cash levels, perform audits, and ensure proper cash handling procedures
• Balance vault, ATM, and teller drawers/recyclers; investigate discrepancies
• Ensure compliance with policies, procedures, and regulations (BSA, Reg CC, OFAC)
• Assist with scheduling, timekeeping, and coverage planning
• Train new Tellers and support ongoing staff development
• Promote credit union products and services to meet member needs
• Maintain high level of member service and professionalism
• Support branch goals and assist with operational and sales initiatives

Skills

Leadership

Customer service

Teller operations

Attention to detail

Communication

Multitasking

Core banking systems

Microsoft Office

Education

High School diploma or equivalent

Tools

Core banking systems

Microsoft Office

Job description

Description

The Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient service, accuracy in transactions and compliance with all policies and regulations. This role leads, coaches, and develops teller staff while promoting a positive member experience aligned with the credit union’s mission and values.

Requirements

Key Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth workflow and adequate staffing
• Provide leadership, coaching, and performance feedback to teller staff
• Process member transactions accurately, including deposits, withdrawals, loan payments, and transfers
• Approve transaction within assigned authority limits and resolve complex or escalated member issues
• Monitor cash levels, perform audits, and ensure proper cash handling procedures are followed
• Balance vault, ATM, and teller drawers/recyclers; investigate and resolve discrepancies
• Ensure compliance with all policies, procedures, and regulations (e.g, BSA, Reg CC, OFAC)
• Assist with scheduling, timekeeping, and coverage planning
• Train new Tellers and support ongoing staff development
• Promote credit union products and services to meet member needs
• Always maintain a high level of member service and professionalism
• Support branch goals and assist with operational and sales initiatives

Required Qualifications

• High School diploma or equivalent
• 2-5 years of teller or cash-handling experience
• Previous supervisory or leadership experience
• Familiarity with credit union philosophy and member-first service approach
• Knowledge of Bank Secrecy Act (BSA) and OFAC requirements
• Understanding of fraud prevention, CTR/SAR reporting, and audit processes
• Experience with dual control procedures and branch security standards

Skills and Competencies

• Strong Leadership and team development skills
• Excellent customer service and conflict resolution abilities
• Knowledge of teller operations, balancing, and cash controls
• Strong attention to detail and problem-solving skills
• Effective communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with core banking systems and Microsoft Office

Work Environment

• Branch environment with frequent member interaction
• Standing for extended periods may be required
• Ability to lift and move currency/coin (up to 50lbs)
• Flexible schedule, including Saturdays