Senior Teller: Lead Operations & Customer Experience

Community Bank, N.A.

City of Norwich (NY)

In loco

USD 26.000 - 35.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K

Pension

Tuition Reimbursement

Banking discounts

Descrizione del lavoro

Community Bank, N.A. is seeking a Senior Teller to lead teller and transaction operations, coach frontline staff, and ensure high-quality customer service. The role oversees cash operations, vault management, and adherence to bank policies, while supporting branch goals and risk controls.

Strong communication, attention to detail, and a minimum of three years teller experience are required. Hours: 37.5 per week.

Competenze

High School Diploma or GED required.
Reliable transportation.
All applicants must be 18 years of age or older.
Excellent interpersonal and communication skills with the ability to engage customers professionally.
Strong attention to detail with accurate and proficient math skills.
Demonstrated leadership qualities and coaching ability.

Mansioni

Model relationship-building and coach frontline staff on customer conversations.
Perform customer transactions accurately and professionally.
Create a positive banking experience by understanding customer needs and offering solutions.
Promote bank products with appropriate referrals.
Lead frontline staff in teller/transaction functions and provide daily guidance.
Observe staff and give feedback to support opportunities and branch goals.
Ensure adherence to policies, security, and cash-handling standards.
Assist in training and development of staff.