Teller Operations Lead — Elevate Customer Service

MidFirst Bank; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst Bank's Phoenix banking center is seeking a Teller Operations Supervisor to lead Tellers, promote outstanding customer service, and oversee daily transactions while offering bank products and services.

You will coach staff, manage schedules, conduct audits, and ensure compliance with internal controls, delivering a welcoming, customer-focused environment and building lasting relationships with customers to meet their financial needs.

Qualifications

• Minimum two years external banking experience in a teller role in the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Skills

Leadership

Customer service

Communication

Teamwork

Attention to detail

Microsoft Office

Notary public

Regulatory knowledge

Banking products knowledge

Cash handling

Job description

MidFirst Bank's Phoenix banking center is seeking a Teller Operations Supervisor to lead Tellers, promote outstanding customer service, and oversee daily transactions while offering bank products and services.

You will coach staff, manage schedules, conduct audits, and ensure compliance with internal controls, delivering a welcoming, customer-focused environment and building lasting relationships with customers to meet their financial needs.