Lead Teller & Operations Supervisor

MidFirst Bank; Gilbert (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

MidFirst Bank in Gilbert, AZ seeks a Teller Operations Supervisor to lead Tellers, deliver exceptional customer service, and promote bank products.

The role requires external teller experience, demonstrated leadership, and knowledge of banking procedures; you will schedule staff, conduct audits, train new tellers, and uphold internal controls while building lasting customer relationships.

Qualifications

• Two+ years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience.
• Demonstrated leadership experience.
• Experience must include teller servicing and/or operational responsibilities.
• Proven knowledge of banking products and services as well as standard banking procedures and regulations.
• Excellent customer service skills, including oral and written communication.
• Ability to work effectively as a team member and with customers.
• Careful attention to detail and strong organizational skills.
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers.
• Strong work ethic and high integrity.
• Strong computer skills and proficiency with all Microsoft Office applications.
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Skills

Leadership experience

Banking experience (teller)

Teller servicing

Banking products & regulations

Customer service

Teamwork

Attention to detail

Credibility with customers

Strong work ethic

Microsoft Office

Notary

Tools

Microsoft Office

Job description

MidFirst Bank in Gilbert, AZ seeks a Teller Operations Supervisor to lead Tellers, deliver exceptional customer service, and promote bank products.

The role requires external teller experience, demonstrated leadership, and knowledge of banking procedures; you will schedule staff, conduct audits, train new tellers, and uphold internal controls while building lasting customer relationships.