Lead Teller & Customer Experience Coach

Fairygodboss; Tuscaloosa (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Wellness program

Job summary

PNC in Tuscaloosa, AL is seeking a Lead Teller to coach and mentor tellers, drive customer financial wellbeing, and promote bank products. Based in-office, you will work with the Retail Banking team to deliver exceptional service and identify opportunities during customer interactions.

The role requires 1+ year of related experience; no degree is required. You will support the Branch Manager with performance reviews and hiring, while ensuring accurate daily operations and adherence to policies.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for this role.
• Roles typically require 1+ years of related experience.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors tellers in referring customers to branch staff and promoting PNC products.
• Lead lobby engagement and educate customers on managing finances with technology.
• Support Branch Manager in performance management and hiring processes.
• Ensure daily teller operations and transactions are accurate and compliant.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Tuscaloosa, AL is seeking a Lead Teller to coach and mentor tellers, drive customer financial wellbeing, and promote bank products. Based in-office, you will work with the Retail Banking team to deliver exceptional service and identify opportunities during customer interactions.

The role requires 1+ year of related experience; no degree is required. You will support the Branch Manager with performance reviews and hiring, while ensuring accurate daily operations and adherence to policies.