Teller — Help Clients Achieve Financial Goals

Citizens; Plymouth (MI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid volunteering

Charitable match

Health coverage

401(k) match

Tuition assistance

Mental health programs

Student loan discounts

Job summary

Citizens Bank in Plymouth, MI is seeking a Teller to greet customers in the lobby and guide them through simple transactions using mobile app or ATMs. You'll build relationships and refer customers to Bankers for tailored solutions, while ensuring compliance with all policies.

This role emphasizes customer-centric service, active listening, and comfort with digital tech. It offers meaningful work, community engagement and opportunities to grow within Citizens.

Qualifications

• High School degree or GED required.
• Minimum 6 months experience processing transactions (cash/digital).
• Minimum 1 year demonstrated customer experience, referring products/services.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate use of mobile app and ATMs to complete transactions.
• Provide personalized advice and connect customers to Bankers for further solutions.
• Educate customers on Citizens products and policies; ensure compliance with all regulations.

Skills

HS diploma or GED

Cash handling experience

Customer service

Active listening

Communication skills

Questioning to identify needs

Problem solving

Customer-centric

Digital technology comfort

Weekend/evening availability

Education

High School degree or GED

Job description

Citizens Bank in Plymouth, MI is seeking a Teller to greet customers in the lobby and guide them through simple transactions using mobile app or ATMs. You'll build relationships and refer customers to Bankers for tailored solutions, while ensuring compliance with all policies.

This role emphasizes customer-centric service, active listening, and comfort with digital tech. It offers meaningful work, community engagement and opportunities to grow within Citizens.