Teller & Financial Wellness Advocate

KeyBank; West Haven (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank in West Haven, CT is hiring a Teller to welcome clients and process account transactions with accuracy and courtesy. You will listen for financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

The role emphasizes service quality and operational soundness in a busy branch. The ideal candidate has prior client service and cash handling experience, comfort with Windows PCs, and the ability to balance cash accurately while adhering to bank

Qualifications

• High School Diploma, GED, or equivalent business experience required.
• Experience in a client service role required.
• Experience in cash handling required.
• General understanding of PC with Windows-based applications and calculator required.

Responsibilities

• Provide excellent in-person client service at the branch.
• Handle teller transactions accurately and efficiently.
• Identify client servicing issues and resolve or escalate as needed.
• Suggest banking products to meet clients' financial needs.
• Maintain knowledge of product guides, fees and policies.
• Follow compliance, audit and security procedures.

Skills

Excellent customer service

Cash handling

PC with Windows applications

Communication skills

Sales and product promotion

Time management

Fraud awareness

Education

High School Diploma, GED, or equivalent business experience

Notary License

Tools

Calculator

Job description

KeyBank in West Haven, CT is hiring a Teller to welcome clients and process account transactions with accuracy and courtesy. You will listen for financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

The role emphasizes service quality and operational soundness in a busy branch. The ideal candidate has prior client service and cash handling experience, comfort with Windows PCs, and the ability to balance cash accurately while adhering to bank