Bank Teller & Financial Wellness Guide

KeyCorp; Northern (KY); Hybrid; USD 51,577,000 - 66,133,000; Full time

Job summary

KeyBank is seeking a Teller to engage clients in person, process transactions accurately, and promote financial wellness. The role emphasizes outstanding service, accurate cash handling, and opportunities to refer clients to a Banker for deeper financial planning.

The ideal candidate will have a high school diploma or GED, experience in client service and cash handling, and a strong adherence to banking policies and security procedures.

Qualifications

• High School Diploma or GED required.
• Experience in a client service role preferred.
• Cash handling experience required.

Responsibilities

• Provide excellent client service in-person at the branch.
• Identify and resolve client servicing issues; escalate when needed.
• Listen for financial wellness opportunities and refer to a Banker.
• Assist clients with account transactions and servicing needs.
• Balance cash drawer and follow balancing guidelines.
• Follow policies, compliance, and security procedures.

Skills

Customer service

Cash handling

Sales & service

Financial wellness advising

Time management

Fraud prevention

Regulatory compliance

Cash transaction processing

Team collaboration

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Teller to engage clients in person, process transactions accurately, and promote financial wellness. The role emphasizes outstanding service, accurate cash handling, and opportunities to refer clients to a Banker for deeper financial planning.

The ideal candidate will have a high school diploma or GED, experience in client service and cash handling, and a strong adherence to banking policies and security procedures.