Teller - Elevate Customer Financial Wellness

LE001 Northwest Bank; Grove City (Mercer County); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwest Bank in Grove City is seeking a friendly Teller to assist customers with transactions, answer questions, and promote banking services. You will balance cash drawers, follow security protocols, and participate in branch operations to ensure accuracy.

The role emphasizes delivering exceptional service across in-person, phone, and email channels, while supporting sales referrals and adherence to policies.

Qualifications

• Demonstrated ability to build relationships with customers and team members.
• Clear verbal and written communication tailored to audience.
• Active listening to understand needs and resolve issues.
• Ability to plan actions, track progress, and use resources efficiently.
• Sound judgement and decision making in everyday situations.
• Knowledge of teller systems and basic computer literacy.

Responsibilities

• Assist customers with questions, problems, and transactions.
• Proactively engage customers to explain product features and benefits.
• Balance teller drawer daily and participate in branch operations and security procedures.
• Deliver exceptional customer service via in-person, phone, and email channels.
• Support branch goals by contributing to sales and referral opportunities.
• Follow bank policies and regulatory requirements in all duties.

Skills

Customer relations

Effective communication

Active listening

Self-motivated planning

Decision making

Teller System knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Teller System

Job description

Northwest Bank in Grove City is seeking a friendly Teller to assist customers with transactions, answer questions, and promote banking services. You will balance cash drawers, follow security protocols, and participate in branch operations to ensure accuracy.

The role emphasizes delivering exceptional service across in-person, phone, and email channels, while supporting sales referrals and adherence to policies.