Teller - Digital Experience & Transactions

M&T Bank; Shelton (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Shelton, Connecticut seeks a customer service oriented associate to enhance branch experiences with digital demonstrations and proactive lobby engagement. You will balance transactions accurately and address customer needs with quick, compliant responses.

The role emphasizes empathy, adaptability, and risk awareness, with data entry and cash handling as core duties. Bilingual skills are a plus depending on branch requirements.

Qualifications

• High school diploma or GED required, plus minimum 6 months of customer service experience including data entry/cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, meet and greet customers, and address immediate needs.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organization

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Tools

Internet usage

Job description

M&T Bank in Shelton, Connecticut seeks a customer service oriented associate to enhance branch experiences with digital demonstrations and proactive lobby engagement. You will balance transactions accurately and address customer needs with quick, compliant responses.

The role emphasizes empathy, adaptability, and risk awareness, with data entry and cash handling as core duties. Bilingual skills are a plus depending on branch requirements.